Shipping Policy
Last updated: 14 August 2026
Haus & Harbour is operated by HAUS AND HARBOUR PTY LTD (ABN 50 691 218 372).
Where we ship
We ship exclusively within Australia, to all states and territories including regional and remote addresses. We do not currently offer international shipping.
Delivery timeframe
- Orders are delivered within 2–10 business days of being placed. This is the total time from order to doorstep, it includes the time we take to prepare and dispatch your rug.
- Business days are Monday to Friday, excluding NSW public holidays.
Shipping cost
Free standard shipping on every order. No minimum spend, no exclusions, no surcharges for regional or remote addresses, no oversized-item fees. The price you see at checkout is the price you pay.
Carrier
We dispatch with a number of trusted Australian courier services. Your tracking email will tell you which carrier is handling your order and how to track it
Order confirmation and tracking
- You'll receive an order confirmation email with your order number and details as soon as you place your order.
- When your rug is dispatched, you'll receive a shipping confirmation email containing your tracking number and a tracking link.
- Please allow 24–48 hours after dispatch for tracking information to begin updating in the carrier's system.
- We'll email you again once your order is marked as delivered.
Risk of loss in transit
Risk of loss or damage to your order stays with Haus & Harbour until the order is delivered to the address you provided. If your order is lost or damaged in transit, we will replace it or refund you in full, this is not at our discretion.
If your package is marked delivered but hasn't arrived
- Check the delivery address on your confirmation email is correct.
- Check all possible delivery points, porch, side gate, letterbox, nominated safe-drop location.
- Ask neighbours or others in your household whether they accepted it.
- Contact Tracking provider with your tracking number to open a delivery investigation.
If the carrier declares your package lost, email hello@hausandharbour.com with your order number.
Incorrect shipping address
If you entered the wrong address, email hello@hausandharbour.com within 24 hours of placing your order and we will correct it if the order hasn't been dispatched. Once an order is with the carriers, we cannot redirect it.
Delays
We aim to meet every delivery estimate above. Delays can occasionally occur due to high order volumes, extreme weather, or carrier disruption. If your order hasn't arrived within the stated timeframe, contact us and we'll chase it with the carrier on your behalf.
Contact
- Store name: Haus & Harbour
- Registered business: HAUS AND HARBOUR PTY LTD
- ABN: 50 691 218 372
- Business address: Unit D1/393A Macquarie Rd, Warners Bay NSW 2282, Australia
- Email: hello@hausandharbour.com
- Phone: +61 2 8590 2323
- Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM Australian Eastern Time (Sydney), excluding NSW public holidays