Privacy policy

Privacy Policy

Last updated: May 7th, 2026

Introduction

Haus & Harbour (ABN: 50 691 218 372) operates hausandharbour.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, make a purchase, or contact us.

We are powered by Shopify, which means some of your data is processed through their platform to ensure your shopping experience is smooth and secure. By using our Services, you are agreeing to the practices laid out here.

1. Personal Information We Collect

We collect information that helps us identify you or fulfil your orders:

  • Contact & Account Info: Your name, email, phone number, and shipping/billing addresses.
  • Financial Info: Payment details (processed securely; we do not store your full card numbers).
  • Transaction Info: What you have looked at, what is in your cart, and your purchase history.
  • Technical Info: Your IP address, browser type, and cookies that help our site remember you.
  • Communications: Anything you tell us when you reach out to customer support.

2. How We Collect Your Data

  • Directly from You: When you buy a rug, sign up for our newsletter, or send us a message.
  • Automatically: As you browse, our site uses cookies to understand how you interact with our pages.
  • From Third Parties: We receive updates from Shopify, our payment gateways, and our shipping partners to keep your order moving.

3. How We Use Your Information

  • Fulfil Orders: Get your handmade rugs from our warehouse to your door.
  • Improve the Shop: Understand which designs you love most so we can stock more of them.
  • Marketing: Send you updates or offers (only if you have opted in).
  • Security: To keep the site safe from fraud and unauthorised activity.

4. Sharing Your Information

We share your data only when necessary, such as with:

  • Shopify: Our e-commerce platform.
  • Payment Processors: Such as Afterpay, Zip, or Klarna. Logistics Partners: Such as Australia Post or Aramex, so they know where to deliver your package.
  • Legal Requirements: If we are required by law or to protect our legal rights.

5. Your Relationship with Shopify

Because we are a Shopify-powered store, Shopify processes your information globally. They use this data to improve their own services and provide us with analytics. You can learn more by visiting the Shopify Privacy Policy at shopify.com/legal/privacy.

6. Data Security & Retention

We use industry-standard encryption (SSL) to protect your data. We keep your information only as long as we need it for business or legal reasons, such as tax records.

7. Your Rights (Australian Privacy Principles)

Depending on where you live, you have the right to:

  • Access the information we hold about you.
  • Correct any mistakes in your data.
  • Delete your account or personal information (in certain circumstances).
  • Opt out of marketing emails at any time by clicking "Unsubscribe" in any email we send.

8. Cookie Policy

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. Please note that disabling cookies may affect some features of our website.

9. Complaints & Contact

If you have a concern about your privacy, please reach out to us first so we can make it right. Use the subject line "Privacy Request" when contacting us.

  • Store Name: Haus & Harbour
  • Business Name: HAUS AND HARBOUR PTY LTD
  • ABN: 50 691 218 372 Email (Privacy Enquiries): hello@hausandharbour.com — please include "Privacy Request" in the subject line.
  • Address: Unit D1/393A Macquarie Rd, Warners Bay NSW 2282, Australia
  • Phone: +61 2 8590 2323
  • Regulator: If we cannot resolve your issue, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Privacy Policy

Last updated: May 7th, 2026

Introduction

Haus & Harbour (ABN: 50 691 218 372) operates hausandharbour.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, make a purchase, or contact us.

We are powered by Shopify, which means some of your data is processed through their platform to ensure your shopping experience is smooth and secure. By using our Services, you are agreeing to the practices laid out here.

1. Personal Information We Collect

We collect information that helps us identify you or fulfil your orders:

  • Contact & Account Info: Your name, email, phone number, and shipping/billing addresses.
  • Financial Info: Payment details (processed securely; we do not store your full card numbers).
  • Transaction Info: What you have looked at, what is in your cart, and your purchase history.
  • Technical Info: Your IP address, browser type, and cookies that help our site remember you.
  • Communications: Anything you tell us when you reach out to customer support.

2. How We Collect Your Data

  • Directly from You: When you buy a rug, sign up for our newsletter, or send us a message.
  • Automatically: As you browse, our site uses cookies to understand how you interact with our pages.
  • From Third Parties: We receive updates from Shopify, our payment gateways, and our shipping partners to keep your order moving.

3. How We Use Your Information

  • Fulfil Orders: Get your handmade rugs from our warehouse to your door.
  • Improve the Shop: Understand which designs you love most so we can stock more of them.
  • Marketing: Send you updates or offers (only if you have opted in).
  • Security: To keep the site safe from fraud and unauthorised activity.

4. Sharing Your Information

We share your data only when necessary, such as with:

  • Shopify: Our e-commerce platform.
  • Payment Processors: Such as Afterpay, Zip, or Klarna. Logistics Partners: Such as Australia Post or Aramex, so they know where to deliver your package.
  • Legal Requirements: If we are required by law or to protect our legal rights.

5. Your Relationship with Shopify

Because we are a Shopify-powered store, Shopify processes your information globally. They use this data to improve their own services and provide us with analytics. You can learn more by visiting the Shopify Privacy Policy at shopify.com/legal/privacy.

6. Data Security & Retention

We use industry-standard encryption (SSL) to protect your data. We keep your information only as long as we need it for business or legal reasons, such as tax records.

7. Your Rights (Australian Privacy Principles)

Depending on where you live, you have the right to:

  • Access the information we hold about you.
  • Correct any mistakes in your data.
  • Delete your account or personal information (in certain circumstances).
  • Opt out of marketing emails at any time by clicking "Unsubscribe" in any email we send.

8. Cookie Policy

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. Please note that disabling cookies may affect some features of our website.

9. Complaints & Contact

If you have a concern about your privacy, please reach out to us first so we can make it right. Use the subject line "Privacy Request" when contacting us.

  • Store Name: Haus & Harbour
  • Business Name: HAUS AND HARBOUR PTY LTD
  • ABN: 50 691 218 372 Email (Privacy Enquiries): hello@hausandharbour.com — please include "Privacy Request" in the subject line.
  • Address: Unit D1/393A Macquarie Rd, Warners Bay NSW 2282, Australia
  • Phone: +61 2 8590 2323
  • Regulator: If we cannot resolve your issue, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.